TXLA Custom Services, LP Claims

TXLA Custom Services, LP strives to ensure that your shipment arrives at is destination damage free. However, in freight transportation damage is sometimes an occurrence. At TXLA Custom Services, LP, we are happy to assist you with the hopes to achieve immediate resolution.

Our goal is to investigate and resolve all freight claim matters in a professional, lawful, and equitable manner. We strive to meet or exceed the needs of our customers.

If you must file a claim, TXLA Custom Services, LP will provide informational guidance to customers with damages in order to expedite the claim with the carrier.

To File a Claim

All claims for Loss/Damage/Delay must be filed with TXLA Custom Services, LP within three (3) months from delivery.
In cases of Concealed Damage, TXLA Custom Services, LP must be notified in writing within fifteen (15) days of delivery or the claim will likely be declined.
Please provide a copy of the signed Delivery Receipt, Original Invoice, Invoices for repairs or replacements, and pictures (if available) when filing a claim.
Prior to any settlement, all freight charges must be paid in full. Include any applicable freight charges in your claim presentation.

You can contact our Claims Representative, or fill out the form below. Someone will contact you to assist resolve your situation.

First Name
Last Name
Title
Organization
Work Phone
Fax
E-Mail
Preferred Contact
Best Time to Contact
Comment

Pick Up Location
Drop Off Location
Type of Damage
When did it occur
Did it occur while with
Carrier prior to
Carrier after
Invoice / POD #
Amount of Damage
Insurance Coverage
Weight
Tracking#